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Absolute Beds Marbella Costa de Sol Spain FAQ Absolute Beds
Absolute Beds - Frequently Asked Questions

When purchasing a new bed or mattress it is worthwhile knowing what you are looking for and what you are looking at! Below we answer some of the questions frequently asked by our customers.

Is there a showroom?
YES. The showroom is conveniently located at 273 Cricklewood Broadway, London, United Kingdom, NW2 6NX. There is free customer parking available on the roof.
Not all products on the website will be displayed on the showroom floor and it would be advisable to contact us first to find out what products are currently on display.

What are the showroom opening hours?
We are open 6 days a week!
Monday to Saturday 10am - 6pm
Sunday Closed and Bank Holidays 11am - 5pm

Our customer service department is open during the same hours and can be contacted on UK Mobile: + 44 (0) 7768 732 031Spanish Land Line: + 34 952 787 916Spanish Mobile: + 34 675 084 580

Do you have a car park?
Yes. We are lucky to have one in Central London and it is our free roof top car park.

What is Absolute Beds mission statement and objectives?
Absolute Beds is dedicated not only to bringing you a better night's sleep but great personal service and a quality bed that will meet your needs. Absolute Beds brings quality and style together to offer you an opulent product providing comfort and support. We are delighted to introduce you to the best selection of mattresses and bedroom furniture in the market at the most competitive prices.

How much experience does Absolute Beds have?
Absolute Beds is a family run business with over 35 years of experience in the bedding and mattress industry in Europe and the UK. Our commitment and enthusiasm for the bedding and mattress industry has helped us become one of the market leaders. The Absolute Beds website was established in 2009 as a result of large demand for competitively priced mattresses and bedroom furniture goods. For more information about Absolute Beds please see our ?About Us? page.

How do I place an order?
Absolute Beds offers 4 easy and convenient ways to purchase a new bed or mattress:
? email us: sales@absolutebeds.com
? order online using our secure shopping cart system @ www.absolutebeds.com
? call our sales team on UK Mobile: + 44 (0) 7768 732 031 Spanish Land Line: + 34 952 787 916Spanish Mobile: + 34 675 084 580.
? Visit our showroom, conveniently located at 273 Cricklewood Broadway, London, NW2 6NX with free parking on the roof.

Are the prices quoted inclusive of VAT?
All our prices are inclusive of VAT.

What methods of payment do you accept?
We accept the following methods of payment:
1. All major credit and debit cards (online or over the phone)
2. Pay Pal ? the most secure international online payment provider.
3. By bank transfer or cash deposit at our branch
4. In store cash payment
5. Cheque
6. By Giro
Please see our "Ways to Pay? section on our website.

How do you offer such competitive prices on your high quality goods?
We have a good relationship with you suppliers and pass on our savings to our customers. We are able to provide our customers with top quality brands at extremely competitive prices and we offer a best price promise. We encourage you to shop around for the best deal and are happy to provide you with your purchase when you return.

Do you give bulk/ trade discounts?
Our prices are very competitive and we offer a best price promise. However, if you are buying in bulk or buying multiple items, please contact our specially trained sales team on UK Mobile: + 44 (0) 7768 732 031Spanish Land Line: + 34 952 787 916Spanish Mobile: + 34 675 084 580 to discuss your requirements. Please note that we do not provide trade discounts or any other discounts other than those given on our website.

Why are two similar mattresses so widely different in price?
Is it possible that they are not as similar as they seem? Many mattresses appear similar on the outside but are vastly different in terms of their composition, construction and finish. They might both claim to be predominantly of the same construction for example pocket springs but the fillings in the mattress may be different materials, different qualities and different amounts. For example higher quantities of natural fillings will result in the mattress being higher in price but the mattress should also last longer. When comparing like with like products you will need a lot of information to ensure your comparison is accurate.

What should I pay for a good mattress?
Mattresses like most other products vary greatly in price and quality. As a general rule, you get what you pay for. Remember, you spend one third of your life in bed so invest in something that is going to benefit your sleep pattern and general well being rather than your hip pocket.

Do your beds meet all applicable British safety requirements?
Absolutely! All our beds meet and/or exceed the latest British safety standards and fire safety regulations. You can be sure that when you buy a bed from Absolute Beds it is safe and sturdy.

Where are your goods manufactured?
All our mattresses and divan sets are sourced and manufactured in the UK. We can therefore ensure they meet all British standards. Our bedroom furniture and bed frames are sourced from France, Italy, Spain and England.

Do prices include delivery charges? If not, how much does delivery cost?
Delivery charges are not included in the price quoted. We are proud to offer as one of our services free next working day delivery to mainland Britain for orders placed and paid for before 11am on stocked mattresses, divan sets, pillows and self assemble furniture (orders over £99 only). Delivery charges for other goods, other delivery areas and goods not in stock vary depending upon the purchase order and our suppliers. Please either view our "Transport and Deliveries" page on the website or contact a member of our specially trained sales team on UK Mobile: + 44 (0) 7768 732 031Spanish Land Line: + 34 952 787 916Spanish Mobile: + 34 675 084 580 to discuss the delivery charges applicable.

Do you deliver outside of the UK?
Yes, we do deliver outside of the UK and are happy to cater to our customer's needs. Delivery charges will apply.

Who delivers the goods?
It depends on what good(s) you purchase. Delivery is generally carried out by a reputable national carrier and their experienced delivery drivers, who will deliver your new goods to the most easily accessible ground floor door to your premises. Please note that if you live in a block of flats or in a basement premises, your good(s) will only be delivered to the most easily accessible ground floor door of the building, and will not be delivered to your specific door of your premises within the building or basement. Please note our courier delivery drivers are not insured to enter private premises.

Delivery of special orders, bespoke furniture and high end brand bedroom furniture (such as solid wood bed frames and furniture by Brigitte Forestier, Frank Hudson, and Presotto etc) necessitate the use of specialist ?white glove? delivery personnel. The charge incurred to cover delivery of these goods, also includes assembly and the removal of packaging.

How long will delivery take?
We aim to deliver the goods to you as quickly as possible and following an order we will provide you with an estimated delivery time.

We are proud to offer as one of our services free next working day delivery to mainland Britain for orders placed and paid for before 11am on stocked mattresses, divan sets, pillows and self assemble furniture (orders over £99 only).

Delivery timeframes for other goods, other delivery areas and goods not in stock vary depending upon the purchase order and our suppliers. Please generally allow up to 6 weeks for delivery. Some of the brands we stock offer more favourable delivery times, please see the chart below as a guide:

Brand Delivery Timeframe
Delivery Cost
8/10 working days Free
8/10 working days Free
Visco Therapy 8/10 working days
3/6 weeks
Staples 3/6 weeks Free
Millbrook 3/6 weeks Free
3/6 weeks

Please note we are unable to guarantee delivery times and these are only estimates from the manufacturers. Please either view our "Transport and Deliveries" page on this website or contact a member of our specially trained sales team on UK Mobile: + 44 (0) 7768 732 031Spanish Land Line: + 34 952 787 916Spanish Mobile: + 34 675 084 580 to discuss delivery timeframes.

What happens once I place an order?
On receipt of your order through the Absolute Beds website we will send you an order acknowledgement via email. The acknowledgement will give you full details of the good(s) you have purchased, delivery address, and financial details of the transaction. Please take time to carefully check these details and contact us if there are any errors. Prior to dispatch of your goods we will send you an order confirmation. If the anticipated delivery date is not convenient or you find any errors please contact us. Delivery of your goods will take place thereafter on the confirmed day. If you want further information about the order/delivery process please see our Terms and Conditions.

Is it possible to track my order?
Our sales team will contact you to organise a suitable delivery date and keep you updated on any changes. If you wish to track your order please contact our sales team on +34 675 084 580.

What do I do if the good(s) I have purchased is/are damaged?
You should inspect your goods on delivery and if goods purchased are defective, faulty or damaged or there is anything missing you must notify us by telephone or email within 48 hours of receipt. We must ALSO receive written notification setting out the alleged fault, damage or missing parts within 7 days of delivery. The Buyer must not use the defective goods. Written notice can be emailed to us at sales@absolutebeds.com. Please click here to see our returns policy.

What is the Returns Policy?
We offer customers a cooling off period of seven (7) working days, starting from the date the goods are delivered, in which a customer can cancel the contract without giving a reason. The customer must notify us in writing, for example by email or letter, within 7 days of the date of delivery. Notification by phone is not sufficient.

If you decide you do not want the good(s) for whatever reason after delivery you may either take responsibility for returning the goods to us at your own cost within 21 days of delivery or authorise us to collect the goods at a mutually convenient date. The goods must be in the original sealed packaging and in the condition in which they were delivered to the Buyer, free of defects. The goods cannot be used or damaged. The Buyer must retain possession of and responsibility for the goods until the goods have been collected/returned.

If you cancel the contract prior to delivery of the goods we will refund the cost of your goods less the cost of the credit/debit card transaction fee charged to the seller by the seller's payment processor NatWest. If you cancel the contract after delivery of the good(s), we will refund the cost of your goods less the exact cost of collecting the goods (if applicable), an administration fee and the credit/debit card transaction fee charged to the seller by the seller's payment processor NatWest.

Refunds on goods cancelled prior to delivery will be made as soon as possible and will not exceed a period of 30 days from receipt of written notice of cancellation. Refunds on cancelled goods already delivered will take place within 30 days following collection/return and us accepting the returned goods.

Due to the intimate nature of beds, mattresses, pillows etc the goods must still be sealed in original packaging. For reasons of health and hygiene any beds, mattresses or bedding that has been unsealed will be deemed to have been used and cannot be returned for any other reason than a manufacturing fault.

Please note this does not apply to items that have been made to measure. Please see our Returns policy for more information.

What do I do if I have a complaint?
If you have a complaint, please either e-mail us at sales@absolutebeds.com or write to Absolute Beds at 273 Cricklewood Broadway, London, United Kingdom NW2 6NX.

Are your products guaranteed?
All our products carry manufacturers? guarantees which vary in length depending on the product and manufacturer. Absolute Beds also offers as an extra benefit additional warranties. All our products come with our additional Absolute Beds Warranty. This Absolute Beds Warranty is separate from the manufacturers guarantee and effectively extends its length (no matter what period is stated be the manufacturer) by doubling the period covered. So if the manufacturers guarantee is for 2 years Absolute Beds will cover the goods for an additional 2 years at the expiry of the manufacturers guarantee (4 years in total).

Furthermore, on specific high end brands Absolute Beds offer an Extended Absolute Beds 10 Year Warranty. We recognise that the quality of certain high end brand goods we sell is second to none and we are willing to back it up with a warranty that will cover the good(s) for 10 years following the expiry of the period expressed in the Manufacturers Guarantee.

On all Absolute Beds Warranties we will impose a charge for the replacement of the faulty good according to its age. Please see our Guarantee and Warranty page for the sliding scale of charges applicable for the replacement of goods and details of the brands included in our Extended Absolute Beds 10 Year Warranty.

To find out more about our warranties please contact our team either via e-mail using sales@absolutebeds.com or by phone on UK Mobile: + 44 (0) 7768 732 031Spanish Land Line: + 34 952 787 916Spanish Mobile: + 34 675 084 580.

Is the Absolute Beds website secure?
Our website uses modern encrypted server technology and our payment gateway provider is Sage Pay through NatWest, which is a leading internet payment facilitator. This means that the website is secure and that all credit and debit card transactions are safe.

I saw a bed/mattress somewhere else but I cannot find it on the Absolute Beds website; can you obtain the product for me?
If you are unable to find a product on our website or you believe that we do not stock a particular product then please contact our team either via e-mail using sales@absolutebeds.com or by phone on UK Mobile: + 44 (0) 7768 732 031Spanish Land Line: + 34 952 787 916 Spanish Mobile: + 34 675 084 580. We will try to help you purchase the product you desire.

Why buy from Absolute Beds?
The Absolute Beds website presents thousands of goods covering all spectrums of the bedding market from necessity low cost products to competitively priced high end brand goods. We cater to our customers? demands and aim to provide you with a broad selection of competitively priced high quality goods. We have invested a lot of time and energy into creating an effective user friendly website. We aim to make shopping for a bed as simple and convenient as possible - we therefore also offer better prices (and a price promise), next day delivery and have well-appointed specialists available via phone or email to give you advice. We believe that the personal service we provide coupled with our high quality products, unbeatable prices and committed, enthusiastic approach set us apart from our competitors and our customers agree.

Please see our page "Why Buy From Absolute Beds? for more information.

What sort of bed should I choose if I have a bad back?
Whilst many people believe that a hard mattress is good for a bad back, research has shown recently that this is not necessarily the case - a hard mattress may actually be detrimental. It is important that a mattress offers the right amount of support and comfort for you. Each person is different and has different requirements ? some of these requirements may be met by a soft or hard mattress and some by mattresses of different compositions. It is also worthwhile noting that references to ?orthopaedic? goods do not necessarily mean that the goods have been professionally or medically assessed. It is a term used loosely by manufacturers.

What sort of bed is best for sufferers from Asthma or other types of allergic problems?
Almost all beds will, in time, attract house dust mites (whether in the mattress, base or the linen). However, the structure of the visco-elastic memory foam makes it impossible for dust mites to penetrate a memory foam mattress. Memory Foam mattresses are allergy free and hypo-allergenic thereby creating a cleaner and healthier sleeping environment. Even with a memory foam mattresses though you must still regularly clean and air the mattress, mattress covers and linen. Most memory foam mattresses also come with a soft, removable and machine washable cover. Many of these covers are made from hypo-allergenic material and are specially treated to eliminate bacteria. Some manufacturers are now using anti-dust mite treated fabrics to further relieve allergies. We suggest you read our "What is memory foam? page to find out more about our memory foam product . If you suffer from allergies you should always check the details of construction and materials used.

Which is better ? tufted or quilted?
It is a personal choice. Quality tufted mattresses are well protected by wool or felt and tufts are dispersed evenly across the surface of the mattress. Tufted mattresses are the most popular option for English customers. Some more sensitive people may be aware of the tufts and should perhaps opt for a quilted style mattress instead. A good mattress protector can assist. The quilted style mattress is more popular in European countries.

I have been told to turn my mattress regularly. Why is this necessary?
On high quality mattresses and particularly those with lots of natural fillings, indentations left by your body are a normal characteristic of a functioning mattress. Indentations occur because the mattress and fillings are working as intended ? the springs are allowed to move individually while the fillings cradle and support your frame. Regularly turning your mattress will help the fillings settle more evenly. There will however, still be some minimal visual signs of the mattress settling to the contours of your body.

When turning your mattress, you should follow the manufacturers? instructions. Generally, a mattress should be turned from end to end and side to side every week for the first few months and then every other month (unless it's a special ?no-turn? mattress which should simply be rotated head to toe). Please be aware that handles are not intended to carry the full weight of a mattress, they are designed to assist you in positioning the mattress on the base. Some mattresses will require 2 people to turn due to their weight and size.

If you are going to have trouble turning your mattress, please contact us to ask about our no-turn mattresses. We can be contacted on sales@absolutebeds.com or by phone on UK Mobile: + 44 (0) 7768 732 031Spanish Land Line: + 34 952 787 916Spanish Mobile: + 34 675 084 580.

Is bed linen freely available for bigger beds?
Most department stores stock linen for larger beds. For sizes that are not readily available there are companies who can make linen to order. We are happy to cater to our customer's needs. Please contact us on sales@absolutebeds.com or by phone on UK Mobile: + 44 (0) 7768 732 031Spanish Land Line: + 34 952 787 916 Spanish Mobile: + 34 675 084 580 to ask about our bed linen sizes.

Do you sell mattresses separately?
Yes, we sell all mattresses, bases, bedframes and divan sets separately. We can supply all sizes and brand names. Made to measure beds and mattresses are also available.

Do you carry stock?
We have thousands of beds, mattresses and bedroom furniture in stock at any time. Please note that stock can fluctuate from day to day. Please call us or visit our showroom for availability of goods in stock and ready to deliver.

Will I notice any difference between rigid and flexible slats?
You are likely to notice a difference between rigid and flexible slats and a difference is intended to be felt. Rigid slats give a bed a firmer feel; they have no give and work against the mattress, leaving the mattress to all the work in response to your body's movements. Flexible slats or sprung slats work with the mattress and will positively affect the durability of the mattress. With flexible slats, comforts levels will be improved and your mattress will have a prolonged life.

My mattress is not the same size as the base?
Initially, you should check that the mattress and base are supposed to be the same size (or have the same dimensions). There are many different sizes on the market so it is important to check not only that the size name is the same but also (and more importantly) that the actual dimensions, in metric and imperial, are a match. Most manufacturers allow a tolerance of 2cm and a mattress should fit comfortably within the frame or on the base without scratching the surface of the frame or base. Please note that European sizes are different to the standard British sizes and American sizes, so it essential that you know the measurements you are after.

If your mattress and base are supposed to have the same dimensions yet the mattress appears smaller than the base, then the reason may be in its construction and storage or transit position. The springs within a spring mattress can sometimes nestle into one another when it is stored vertically, thereby temporarily reducing the length or width. During the mattresses use, it should recover its original dimensions.

Are foam mattresses hot?
It is a common misconception that foam mattresses are hot. Mattresses don?t create the heat; the heat emanates from your body, and people can get hot on beds of all constructions.

Foam is a good insulator and in the early days of foam mattresses heat retention was more of a problem than it is today. Memory foam mattresses are temperature sensitive so they absorb body temperature and disperse it, therefore regulating the heat. Memory foam mattresses are effective in offering the ultimate in support and comfort because of their responsiveness to heat which allows the material to mould to your shape. Many good quality memory foam mattresses are made of material with an open cell structure which will breathe more easily and allow for heat diffusion. Different bed manufacturers however use different foam, so it is important to enquire as to whether your foam mattress has an open cell construction or an air exchange layer. If you tend to get hot in bed you should ensure that your mattress is well ventilated (ie. opt for a slatted base), use cotton sheets and use duvets with a lower tog rating. You can also look out for a memory foam mattress that comes with a cover that is specially designed to control temperature or try a combination mattress made of both springs and memory foam.

The bed appears to have a smell to it ? will it disappear?
All new products have a smell of newness. This can be because of the material the mattress is wrapped in during transit (usually polythene) which may cause the natural fillings used to release an organic odour. The smell will dissipate when the mattress is aired. Memory foam mattresses tend to have a peculiar new foam type of smell that can stay for a few days to a couple of weeks depending on the foam manufacturer. While the smell is not harmful and does not tend to trigger allergies, it can be a bother initially for particularly sensitive people. We suggest that if the smell is unsettling, you should air out the room and wash the sheets after the first couple of nights sleeping on the mattress.

Are you a member of any body or association?
Yes. We are a member of the Federation of Small Businesses (FSB), Sleep Council and National Bed Federation (NBF). So you can buy with confidence and peace of mind.